Shipping policy

Free Freight Shipping

Miami Walk-In Coolers offers free standard freight shipping on all commercial refrigeration equipment orders within the contiguous United States. There is no minimum order requirement.

Free shipping covers standard commercial freight delivery only. Additional freight services and accessorial requirements may result in additional charges as described below.

Order Processing & Availability

Commercial refrigeration equipment is subject to warehouse availability. Orders may ship from different distribution centers depending on product availability and the customer's delivery location.

If an item is temporarily unavailable or an unexpected delay occurs, Miami Walk-In Coolers will contact you with updated information.

Freight Delivery & Additional Services

Commercial refrigeration equipment is large and typically ships via freight carrier. Customers are responsible for providing accurate delivery information and ensuring that the delivery location can safely receive commercial freight.

The following additional freight services are available when applicable:

  • Liftgate Service — $75: Select this service if you do not have a loading dock or forklift available to unload the equipment.
  • Residential Delivery — $125: Required when equipment is being delivered to a home or residential property, including a home-based business.
  • Limited-Access Delivery — $125: Required for locations with restricted or non-standard freight access, such as schools, churches or places of worship, construction sites, storage facilities, military or government facilities, or similar locations.
  • Delivery Appointment — Included: The freight carrier will contact the customer to arrange or confirm a delivery appointment at no additional charge.

Customers must select all delivery services that apply to their location when placing an order.

Freight delivery is curbside only. Miami Walk-In Coolers does not offer inside delivery. Customers are responsible for arranging any labor or equipment required to move the equipment inside the building after delivery.

Additional charges may apply for redelivery, incorrect or incomplete delivery information, missed delivery appointments, address changes after shipment, or other special carrier services not selected or disclosed at the time of purchase.

Inspect Your Shipment

Customers should carefully inspect all equipment and packaging at the time of delivery and before signing the carrier's delivery receipt.

If visible damage is present, clearly note the damage on the carrier's delivery receipt and take photographs of both the equipment and packaging.

Concealed damage should be reported to Miami Walk-In Coolers within 5 days of receipt, and customers should retain the equipment and all original packaging while the claim is being reviewed.

Contact Miami Walk-In Coolers promptly at 786-592-1077 if your shipment arrives damaged, missing, or incorrect so our team can assist with the next steps.

Delivery Times

Delivery times vary depending on product availability, shipping origin, destination, and freight carrier. Any delivery dates or transit times provided are estimates and are not guaranteed.

Shipping Questions

For questions regarding shipping, delivery requirements, product availability, or an existing order, contact Miami Walk-In Coolers at 786-592-1077.