Refund policy
Return & Refund Policy
At Miami Walk-In Coolers, we strive to provide quality commercial refrigeration equipment and reliable customer service. Due to the size, weight, and specialized nature of commercial refrigeration equipment, the following return conditions apply.
Returns
Regularly stocked products may be returned within 30 days of receipt, provided the product is unused, undamaged, uninstalled, and in its original packaging.
All returns require prior authorization from Miami Walk-In Coolers. Please contact us before shipping any product back. Unauthorized returns may not be accepted.
Restocking Fees
Approved returns are subject to the following restocking fees:
- 25% of the product price for orders delivered to commercial locations
- 30% of the product price for orders delivered to residential locations
Restocking fees will be deducted from the customer's refund.
Return Shipping
Customers are responsible for all return shipping and freight costs on non-defective returns. Original shipping, freight, liftgate, residential
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at miamiwalkincoolers@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at miamiwalkincoolers@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at miamiwalkincoolers@gmail.com.
delivery, inside delivery, and similar delivery charges are non-refundable.
Any additional costs associated with returning an order are the customer's responsibility.
Non-Returnable Products
Products that have been used, installed, damaged after delivery, modified, or removed from their original condition are not eligible for return.
Custom-made, special-order, or otherwise designated non-returnable products may not be eligible for return. Any applicable restrictions will be communicated to the customer when appropriate.
Damaged, Missing or Incorrect Items
Please inspect your order immediately upon delivery.
If an item arrives damaged, missing, or incorrect, contact Miami Walk-In Coolers within 5 business days of receipt. Keep the product and all original packaging, as photographs of the equipment, damage, packaging, shipping labels, and other documentation may be required to process the claim.
Concealed Freight Damage
Damage that was not visible at the time of delivery must be reported to Miami Walk-In Coolers within 5 days of receipt.
Customers must retain the product and original packaging and provide photographs documenting the product, damage, and packaging when requested.
Failure to report concealed damage within this period or failure to retain the original packaging may affect our ability to process the claim.
Visible Freight Damage
Customers should inspect freight shipments before accepting delivery whenever reasonably possible. If visible damage is present, note the damage on the carrier's delivery receipt before signing and take photographs of the shipment and packaging.
Contact Miami Walk-In Coolers promptly so we can assist with the freight claim and determine the appropriate resolution.
Lost Shipments
If a carrier loses a shipment, Miami Walk-In Coolers will work with the carrier to locate the shipment. Carrier investigations may require additional processing time.
If the shipment is located, delivery will continue. If the carrier confirms that the shipment has been lost, Miami Walk-In Coolers will work with the customer toward an appropriate resolution.
Refunds
Once an authorized return has been received and inspected, we will determine whether the return meets the requirements of this policy.
Approved refunds will be issued to the original payment method, less applicable restocking fees, return shipping costs, and other non-refundable charges.
Processing times imposed by banks and credit card companies may vary after a refund has been issued.
Order Cancellations
Contact Miami Walk-In Coolers as soon as possible if you need to cancel an order. Orders that have already been processed, ordered from a supplier, entered production, or shipped may be subject to cancellation or restocking fees or may no longer be eligible for cancellation.
Contact Us
To request a return or report a damaged, missing, incorrect, or lost shipment, contact:
Miami Walk-In Coolers
Phone: 786-592-1077
Website: miamiwalkincoolers.com
Please have your order number, product information, and photographs available when contacting us about a damaged shipment.